If for any reason our products fail to meet your satisfaction, AllSaints provides options to return or exchange items in eligible cases subject to policy terms outlined below.
Please go through sections below or feel free to contact us regarding any queries on returns or exchanges.
2. Returns Eligibility
Items fulfilling criteria below can be returned to us for refund:
- Unused condition with original tags/labels intact
- Return initiated within 30 days of delivery
- Accompanied by original receipt/invoice
Customized, clearance or discounted sale items may have different eligibility constraints. Please check with us prior to ordering such items if returns may be needed.
3. Return Procedure
To initiate product return, please contact us through email, chat or phone with order details and items to be returned. Our team will provide a printable returns label or address to ship items back to.
- Fill out section in returns label with your details and items enclosed
- Ensure items are unused, unwashed with all original tags intact
- Securely pack items into parcel along with completed returns label
- Post parcel back to us using stated returns address
Please retain proof of posting until refund has been successfully processed.
Once returns are received and verified at our warehouse, applicable refund amounts* will be reimbursed via original payment method used during checkout.
For online payments, expect 7 working days for settlement after refund is processed.
* Excluding any taxes, duties or shipping charges paid
Alongside returns for refunds, we offer exchange as an alternate remedy if another size, color or product may be preferred:
- Initiate exchange request through our online form or contacting support
- We raise replacement order for items needing exchange
- Return originally delivered product to us per this returns policy
- Once received, applicable refund for returned item is processed
- Replacement item shipped out partially/fully charged per pricelist
No need for added payment if exchange item price is same or lower. Charge applicable only where replacement item costs extra.
Return delivery charges may apply depending on circumstances. Get in touch with us for details.
6. Quality Check Failures
In some cases products returned fail our quality inspection upon receipt at warehouse:
- Used/worn items
- Wash/damage indications
- Tags removed
- Missing original packing
We reserve right to decline refund or exchange where such symptoms indicate items have been used and do not meet returns standards.
You will be contacted regarding the inspection result. At our discretion we may return unacceptable items to you at your expense or dispose them if undeliverable.
7. Exceptions to Policy
Standard policy terms are not applicable for:
- Exclusive/personalized items: Custom embroidered, embellished or engraved products
- Clearance items: Heavily discounted or sales items
- Gift receipts/cards: Policy applies from original date/mode of purchase
- In-store purchases
Please check directly with the store where you shopped for their eligibility terms on product returns or exchanges.
Contact Customer Service regarding any queries on exceptions.
We start processing all returns once received at warehouse. Refund settlements or communications regarding any rejections shall be made within 10 business days at most.
In unlikely event timeline exceeds:
- Up to 20 days: 5% refund amount as retention compensation
- Up to 30 days: 10% refund amount as retention compensation
Escalate request through Customer Service if response awaited longer without settlement.
9. Unrecoverable Products
In rare circumstances delivered item may get lost or destroyed preventing Customer return:
- Lost in transit back
- Warehouse incidents
- Theft/damage at Customer premises
In such unavoidable cases, we shall process due refunds upon adequate proof such as:
- Police reports
- Insurance claim records -Courier authority notices etc
Compensations shall account for original product value after applying any depreciation deemed reasonable per our internal policies.
10. Right to Refuse Returns
We reserve right to decline returns processing if indications of unfair use, fraud or violation of policies, such as:
- Evidence of damage/wear attempts to be hidden
- Serial return of orders exceeding reasonable quantity
- Invalid or inadequate purchase proof
- Suspicious activity track record
Get in touch with Customer Service if you receive return refusal unexpectedly so we can clarify policy terms.
That captures our standard returns policy. Please let me know if any section needs additional details or clarification!