AllSaints ships purchased products to over 100 countries worldwide. This Shipping Policy outlines key details regarding our shipping methods, delivery timelines and tracking services.
Please go through sections below or feel free to contact us for any shipping related queries.
2. Shipping Destinations
We deliver to the below regions across the globe. Delivery timelines and costs may vary between locations:
- New Zealand
- Hong Kong
- South Korea
- Middle East
Contact us to check if we deliver to your location. We are continually expanding our shipping networks to offer services across newer regions.
3. Shipping Methods
We offer a choice of shipping methods during checkout based on delivery address:
- Delivery timelines: 5-7 working days
- Costs: Starts from $5 USD, varies by location
- Tracking available
Next Day Delivery
- Delivery by next working day if order placed before 1 PM local time
- Available only for select nearby addresses
- Costs: Higher than Standard, starts from $15 USD
- Pick up orders from your nearest AllSaints Store
- Ready within 2-3 working days usually
- Free of charge
- Not available everywhere
4. Delivery Timelines
We strive to ship all orders within stated timelines once payment authorization is received. However delays may occasionally occur during seasonal peaks or other unforeseen circumstances including:
- Payment processing delays
- Stock unavailability
- Inaccurate or incomplete address details
- Severe weather events or national strikes disrupting logistics
Rush processing may be available on request for an additional fee. Get in touch with any urgent delivery requests.
5. Shipping Rates
Actual delivery charges applied will be visible at checkout, based on:
- Delivery destination
- Selected shipping method
Rates displayed during checkout shall prevail in case of any conflicts with other published rates across website or marketing materials.
Customers are liable for payment of all shipping costs to successfully place any order with us, unless otherwise agreed in writing.
6. Customs, Duties and Taxes
For any shipments crossing international borders, local customs authorities may open and inspect packages. Customers may be accountable for:
- Payment of any import taxes or duties applied by customs
- Administrative fees levied by shipping companies for customs processing
We have no control over these extra costs, which vary widely by country and product type. Customs policies can be complex, so we recommend contacting your local customs office for more details applicable to any shipments you order.
7. Loss or Damage in Transit
We ensure all steps to keep ordered products safe throughout transit until signed receipt by you. However on rare occasions delivery items may be:
- Lost by logistics partners
- Damaged during shipping
In such cases, Customers must notify our support team in writing at email@example.com within 7 days of expected delivery date. Please include your order details and describe the issue clearly. Our team will investigate promptly and make reasonable efforts to replace lost goods or refund damaged items as appropriate per our refund policies.
8. Returning or Exchanging Items
In case products received fail to meet expectations or satisfaction for any reason, we provide options to return or exchange items in eligible cases according to our policies below:
- New unused items can be returned within 30 days of delivery
- Refunds are generally credited back to original mode of payment
- Customers must cover return shipping costs
- Alternate size or color can be shipped in exchange
- New request must be placed online and defective item returned
- Return delivery charges may apply
Please refer complete Return and Exchange policies for full terms and constraints applicable.
9. Cancelling Orders
If you wish to amend or cancel an order placed, please get in touch with us immediately through online chat or email at firstname.lastname@example.org.
Important constraints based on current order status:
- Order received – No changes allowed once order processing is complete. Standard returns policy applies.
- Processing – We will attempt to amend if not handed to logistics partner yet. However no guarantee.
- Confirmed – Cancellation not possible once order released from warehouse. Standard returns policy applies.
Do not hesitate to contact us if you need any assistance with made orders or shipments.
10. Tracking Shipments
Tracking ID is provided with all non-mailbox shipments post order fulfillment. Use this on carrier website to track realtime status including:
- Order received
- Order processed
- Out for delivery
In case tracking results indicate any delay or failure in delivery, please get in touch with us immediately for assistance.
11. Loyalty Program Benefits
AllSaints loyalty program members enjoy free standard shipping on all orders over $250 USD along with other rewards. Consider joining if you shop with us frequently!
That covers end-to-end shipping processes starting from order placement through delivery, returns or cancellations. Let me know if you need any clarification or have additional queries on the draft policy!