1. Introduction

Welcome to the AllSaints website and online store! We are excited to offer our trend-leading fashion clothing and accessories to customers around the world.

By using our website and shopping with us online, you agree to be bound by these Conditions of Use and our Privacy Policy. Please read them carefully.

2. Definitions

“AllSaints” refers to AllSaints Retail Limited, the company operating this website.

“Conditions” means these Conditions of Use.

“Customer” means any user of this website.

“Order” means any order placed by a Customer through this website for purchase of Products.

“Product(s)” means any clothing, accessories, or other merchandise offered for sale on this website.

3. Use of Website

  1. Customers may browse the website, make legitimate enquiries, and place legally valid Orders only.
  2. Customers must be over the legal age in their jurisdiction to place any Orders.
  3. Customers are prohibited from misusing this website, including:
    • Attempting to interfere with or compromise our systems, network security or attempt to decipher passwords or encryption.
    • Using any automated systems to extract content or data from the website (screen scraping).
    • Introduce viruses, corrupted files or any other malicious software to the website.
    • Making false or fraudulent orders. Any suspected false or fraudulent use may prompt us to report to relevant authorities.
  4. Customers warrant any content they contribute complies legal and ethical standards. Customers are prohibited from posting:
    • Any unlawful, harmful, offensive or illegal content
    • Any content owned by others without the right to do so
    • Any solicitations or advertisements without our written authorization
  5. We reserve the right to:
    • Modify or withdraw, temporarily or permanently, this website (or any part thereof) without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
    • Remove, customize or prohibit access any inappropriate or offensive Customer contributions at our sole discretion.
    • Report any prohibited use or contributions to relevant authorities as we see fit.

4. Registration

Customers have the option to register and set up an account with us.

Any registered Customer (Account Holder) must keep their login details secure and notify us immediately of any unauthorized use. We will not be liable for any loss or damages arising from unauthorized use of your account.

Account registration data must be accurate, complete and up-to-date. If you provide any fraudulent, inaccurate or incomplete information, we have sufficient grounds to suspend or terminate your account.

We reserve the right to refuse any registration request or suspend/terminate an existing account without notice or reason. Upon such termination or suspension, we may immediately deactivate or delete your account and deny access to our website.

5. Intellectual Property

  1. The materials displayed on this website, including but not limited to text, graphics, layout, look, appearance, trademarks and logos, are the property of AllSaints and protected by copyright, trademarks, database and other intellectual property rights.
  2. Customers may retrieve and display website content on personal devices only as permitted by these Conditions.
  3. Customers are specifically prohibited from:
    • Reproducing, duplicating, copying, modifying, distributing, licensing, transferring or publicly displaying any content from this website without our prior written consent
    • Using any content separately from the text or materials in which it originally appeared
    • Altering or obscuring any copyright, trademark or other proprietary notice included in the content
  4. Hyperlinks to or from this website should not be established without prior written approval from us. If approval is granted, we expect any authorized links or references to our website to be presented fairly and legal, without attempt to damage our reputation or take advantage of it. We reserve the right to withdraw linking consent without notice.

6. Product Information and Availability

  1. We aim for all product images, descriptions and prices on the website to be as accurate as possible. However some discrepancies may occur:
    • Actual colors may appear slightly different depending on computer monitor resolutions.
    • Packaging, fittings, embellishments, dimensions and other minor details may vary slightly.
    • Typographic or pictorial errors in descriptions may occur.
    • Prices and item details are subject to change without notice.
  2. Product availability information is subject to change from time to time. Products advertised may be currently unavailable due to fluctuations in supply or unexpected demand.
  3. For queries regarding any product details, please contact us for clarification before placing an Order.

7. Order Process & Delivery

  1. Product pricing and delivery costs may vary between locations. Additional taxes and import duties may apply for international deliveries.
  2. Customers are responsible for checking final pricing and delivery costs at checkout. By submitting an Order, you agree to pay the costs presented. Printed pricing may contain errors and we reserve the right to decline Orders where pricing is misprinted.
  3. Legal delivery contracts are formed only after we send Order Confirmation. If we are unable to fulfill Orders due to stock unavailability or other reasons, we will inform you and no charges will apply.
  4. Ownership or risk of damage to Orders passes to Customer upon delivery. Customers should inspect Orders upon receipt and notify us of any issues. We are unable to consider damage compensation where notice is delayed without good cause.

8. Returns & Exchanges

Please check Product Listing for Returns/Exchanges eligibility. Where available:

  1. Initial returns or exchanges will be free of charge. For exchanges, Customers are responsible for return delivery charges back to AllSaints warehouse.
  2. Items must be returned within 30 days of dispatch, unused with all labels attached and original packaging intact. We reserve the right to refuse return or exchange where goods returned are damaged or do not meet these conditions.
  3. Refunds will be made to the original payment method. For online payments, expect 7 working days for settlement into your account after return receipt and authorization.

9. Privacy Policy

  1. Any personal information provided by Customers shall be collected, processed and held according to our Privacy Policy.
  2. We mainly use Customers’ data to process Orders and enhance overall shopping experience. We take care to allow Customers control over their data privacy preferences at all times.

10. Liability & Indemnity

  1. AllSaints shall not be liable for any damages, losses or expenses arising from or related to the use of this website, except where statute expressly provides otherwise.
  2. AllSaints aims for secure access to our website at all times but shall not be held liable for any suspensions, data breaches or other service interruptions that may occur.
  3. AllSaints accepts no responsibility for monitoring disputes between Customers and other users of this website.
  4. AllSaints reserves the right to disclose your identity to relevant authorities if any violation of these Conditions is suspected or reported.

11. Agreement to Conditions of Use

By accessing this website or placing any Order, Customers signify acceptance of these AllSaints Conditions of Use as well as the Privacy Policy. If you do not agree to these Conditions or Privacy Policy, please do not use our website or place any Order.

These Conditions constitute the entire agreement governing use of this website. Any variations must be agreed in writing with AllSaints.

12. Governing Law

These Conditions shall be governed by the laws of the United Kingdom. Any disputes arising shall be subject to exclusive jurisdiction of the courts of England and Wales.

That covers the key terms I’d expect to see in an online retail Conditions of Use document. I aimed to write it clearly in natural language, structuring it across logical sections and using legal terminology where appropriate. Please let me know if you would like me to modify or expand the draft further.